The Algos Patient Engagement Center (PEC) is a specialized workforce of Schedulers and Clinical Care Coordinators. From patient identification through complex patient journeys, our team of nurses and medical assistants ensures patients reach their treatment goals.
Getting a patient to the first appointment is only half the battle. In complex care pathways, patients drop out because of administrative friction—confusing orders, denied authorizations, or lack of education.
Standard call centers can’t fix this. You need clinical expertise. Our two-tiered team manages the entire logistical and clinical burden so your providers can focus on medicine.
Rapid response to web leads (less than 24 hours).
Inbound/Outbound appointment booking.
Real-time insurance verification & benefits checks.
Reducing "phone tag" friction.
Clinical Pre-Screening
Referral Management
Clearance Coordination
Prior Authorization Assistance
Our Schedulers capture patient demand immediately, verifying insurance and booking the initial consult to ensure expedited appointments.
Once a treatment plan is prescribed, our Care Coordinators step in to help patients navigate a pathway to procedure. They manage the complex web of medical clearances and referrals. If a patient needs a cardiac clearance before surgery, we schedule it and chase the results, not your front desk.
Personalized video education and instructions from your custom provider avatar (Pre-Op Prep, Post-Op Care) sent via SMS.
Family Sharing: Educational assets designed to help patients explain their procedure to loved ones.
Protocol Execution: Executing specific clinical follow-up cadences (24-hour wellness checks, 30-day symptom reviews).
Outcomes Data: Collecting PROs to support clinical efficacy.
While we leverage advanced AI for triage, healthcare is human. The Algos PEC is staffed by clinically trained empathetic professionals who understand the complex patient journey. We provide the white-glove experience that patients deserve.
Jessica, COO at Redefine Healthcare
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